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ISO 9001 – Quality Management

ISO 9001 Certification

ISO 9001 is the most highly sought after management system certification worldwide. Internally, ISO 9001 helps to improve operational efficiency and customer satisfaction.  ISO 9001 is not just quality assurance or a degree of excellence, this standard is about ensuring an organization consistently meets requirements, especially customer requirements.  

Attaining ISO 9001 certification makes your business more valuable.  Certification assures that your organization is committed to continuously improve its practices and customer satisfaction.  It improves trade, as other organizations are more likely to engage in business and trade with other ISO 9001 certified companies.  The credibility ISO 9001 provides attracts potential clients.

 ISO 9001 has been implemented by more than 1 million organizations in more than 75 countries.

While there were earlier standards for quality management systems, ISO first released its 9001 standard in 1987 with updates in 1994, 2000, 2008 and the current version 2015.

The ISO 9001 quality management system standard was developed by an internationally selected standards committee to help all types of organizations (including commercial businesses, governments, non-profit organizations, etc.) adopt “good management practice”.

ISO 9001 is packed full of good management practices including that every good organization should have:

  • A policy statement (a motherhood statement)
  • Objectives and plans
  • Competent human resources
  • A written management system (or policies and procedures) and that the management system is approved, available, and up-to-date
  • Customer focus
  • An understanding of customer requirements
  • A way of determining customer satisfaction
  • Effective suppliers
  • Control of non-conformances and consider corrective actions
  • Etc.

The above list is not comprehensive, but hopefully you get the picture that even this short list represents good management practices.

Organizations that adopt a quality management system will enjoy such benefits as higher profits because the customer is satisfied, does not need to keep looking for other competing organizations, and the organization may even be able to command a higher price.

There are other features of a quality management system that should also be considered. Organizations adopting an ISO 9001 quality management system are more likely:

  • To make the less mistakes
  • To minimize waste
  • To gain greater control over its processes and therefore greater control over the results
  • To continuously improve.

As with other standards such as: AS 9100 AerospaceISO 14001 Environmental Management Systems and OHSAS 18001, the requirements of each standard are designed to integrate well between each other. This means that dual certification with another management system standard is simplified.

Working with Compliancehelp to gain certification to ISO 9001 is an important step to realizing all of the above. Consider the following benefits:

  • Cost: low cost, high quality personalized work
  • Speed: up to 90 days from start to finish meaning you can stop procrastinating and start winning tenders
  • Use of internal resources: use of internal resources is minimized by our lean approach to consulting meaning every moment you spend with us is more effective
  • Quality: as a testament to our lean approach to consulting, all of our clients maintain certification to ISO standards without further need for a consultant. This alone can save $2000-$80,000 per year for a small to medium-size business. The savings just keep coming.

Give us a call and one of friendly consultants will be pleased to help you.


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