I.T. Service Management Systems
Our unique method can get you ready for ISO certification in as quick as 30 days with no compromises.
ISO 20000 was developed for IT Service providers to plan, establish, implement, operate, monitor, review, maintain, and improve their IT service management system (SMS).
ISO 20000 uses many of the principles of ISO 9001 similar to other management system standards, e.g., ISO 17025 (Laboratories), ISO 13485 (Medical Devices).
ISO 20000 differentiates from ISO 9001 by specifying additional/other requirements that are specifically related to the IT service industry. One of the key differences is that ISO 20000 is also based on the IT Infrastructure Library (ITIL).
What is the role of the customers in all of this? Of course, the customer is also king, and all the regulations in the world make no difference to your business if you can’t attract and satisfy your customers enough. Many companies can design product and promote, but it is the consistent quality and attention to customer satisfaction that brings long-term success in the market. Customer satisfaction, of course, is a prime goal of the ISO 13485 standard; no wonder it’s appealing to the customers.
At Compliancehelp, our ISO 20000 consultants will perform a three-stage process to ensure your IT Service Management Certification.
Gap analysis is important for every ISO certification. Our experts will examine your IT Service Management System and compare it against the requirements of ISO 20000 standard. If any non-compliance is found, our experts will report the gap and help you resolve the issue.
First, our team will perform a readiness review to determine the readiness of your organization. We will check the necessary ISO 20000-1 procedures and controls, which are existing in your organization. We will include our findings in the readiness review report so that you can deal with the issues and resolve them properly before appearing for the final audit performed by the third party certification body. On the other hand, if we find all the requirements are in place, we’ll review the implementation process and controls within your organization to ensure they are working as per the requirement of the ISO 20000 certification.
Once you have gained the certification, you will need to maintain its validation. Compliancehelp will help you maintain the certification. We will regularly monitor your system and provide you with valuable advice on how to improve the system and how to increase the efficiency of the system.