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ISO 20000 Certification Standard

Enhance the efficacy of your IT service management with the ISO 20000 Certification Standard

Enjoy a hassle-free certification with Compliancehelp Consulting LLC. Achieve ISO 20000 and stay competitive!

The ISO 20000 Information Security Management Standard

SO 20000 was developed for IT Service providers to plan, establish, implement, operate, monitor, review, maintain, and improve their IT service management system (SMS).

ISO 20000 uses many of the principles of ISO 9001, similar to other management system standards, e.g., ISO 17025 (Laboratories), ISO 13485 (Medical Devices).

ISO 20000 differentiates from ISO 9001 by specifying additional/other requirements that are specifically related to the IT service industry. One of the key differences is that ISO 20000 is also based on the IT Infrastructure Library (ITIL).

Why Achieve the ISO 20000 Certification for Your Business?

ISO 20000 is the ultimate benchmark that helps to improve the quality of IT service management through a streamlined framework. With an effective application of the standard, a company acquires opportunities for international exposure as customer satisfaction increases. Through an enhanced operational efficiency, customer trust is built, and their loyalty transforms into revenue strength. ISO 20000 standardizes procedures that impact the overall business model. This adds a competitive edge and reduces the chances of risks and downtime.

Start your ISO journey—talk to our consultants today!

ISO 20000 Standard

Best practices that the ISO 20000 Certification Standard promotes are:

  • Customer focus is enhanced
  • A culture of continuous improvement is fostered
  • Proactive process approach
  • Leadership engagement (commitment, transparency, and dedication)
  • Risk management
  • Operational efficiency
  • Management system integration
  • Documentation and reporting from time to time

To get the ISO 20000 certification standard, your business needs to consider the following aspects:

Establishing a service management system

The standard asks companies to implement and integrate an effective service management framework that would align with organizational objectives and policies.

Defining scope and the policies

ISO 20000 asks companies to define and document the scope, objectives, and policies of a service management system. With the support of clear objectives, stakeholders can accomplish their individual roles and responsibilities.

Service improvement

Continuous improvement of the management system is a fundamental and common requirement in all the ISO standards. The management must plan, design, and implement the service management actions that would satisfy customer needs, and at the same time ensure sustainability.

Resource management

Without resource management, sustainability, exposure, and customer loyalty are hard to achieve in the IT field. The standard asks companies to control resources and manage the competency level by clearly defining the individual roles and responsibilities.

Risk and incident management

Continuation of a service management system depends on how efficiently a company handles risks. Risk assessment and mitigation for information security and process continuity matter significantly.

Process documentation
  • The management must establish and document the management procedures for risk assessment, mitigation, safety, and continuation.

By attaining the ISO 20000 certification, your business may see the following potential benefits:

  • Recognition of compliance by an independent and accredited certification body
  • Management systems and plans that meet an internationally recognized standard, ensuring the best possible management systems and methods known in the industry
  • Better control and improvement through having established and approved management systems
  • A more fully planned organization that has a deeper level of management, rather than flying by the seat of their pants or just on talent alone

Getting started with the ISO 20000 certification procedure might seem complex to you, but our expert ISO 20000 consultants will make it easier for you with trouble-free steps.

Consultation

In the first step, we would discuss with you the details of the ISO 20000 requirements and provide consultation to help you understand their relevance in your business and processes. Our consultants would then help you plan the next steps to meet the criteria for successful certification within a decided timeframe.

Document Your Information Security Management System

Our consultants will help you determine the scope and objectives of your management system. Following that, they would evaluate your existing processes to determine how they will interact with the management system. Subsequently, they would help you to prepare a document of the processes, as required by the standard. The document establishes how your employees should execute the processes to adhere to the standard’s requirements.

Implementation of the management system

Once the documentation is complete, you need to provide training to the employees to ensure the system is practically put into place. Training is necessary to ensure the system is efficiently integrated throughout your organization and there is consistency in the roles of employees.

Internal Audit

Our team also has expert auditors who will analyze your processes and management system to find out any inconsistencies and nonconformities. They would then provide recommendations to correct or fix those identified issues to ensure your business is fully compliant and certification ready.

Certification

You need to apply for certification to a certification body. They would perform an external audit and get your business certified after affirming the compliance of your management system. Our consultants will help to maintain your certification in the long run by periodically following up and performing surveillance audits.

Benefits illustration

Why Hire the ISO 20000 Certification Consultants from
Compliancehelp Consulting LLC?

Lowest cost

We deliver a lean, custom fit ISO compliant management system, saving significantly on the often-overlooked, but usually most expensive part of ISO compliance- the implementation stage.

Speed

Everybody knows how lengthy an ISO certification process is! It is difficult to be motivated and focused if certification takes too long. Don’t worry! We can help you gain certification within 30 days, or often in less time than that!

Resources to obtain and maintain certification

ISO compliance does not need to cost a lot to maintain! We minimize the need for internal resources with a lean and compliant ISO quality consulting approach.

Ongoing support

Compliancehelp Consulting LLC can help you manage ongoing compliance on your own, or you can team up with us. Our personalized ISO certification services include monitoring and internal audits as well. Our experts can monitor your Quality Management System to ensure consistency, improvement, and compliance. We can also help in making it compliant with future updates to the ISO standard a cinch.

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We are certified to ISO 9001

Certificate Number : C061022

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Frequently Asked Questions

What is required to establish a service management system?

To implement/integrate an ISO service management system, a company must concentrate on management responsibility, employee competence, and resource availability documentation, risk assessment, and continuous improvement.

What is the ISO IT service management system standard?

ISO 20000 is the internationally acclaimed standard for IT service management, as it establishes the most applicable set of clauses.

What is the ISO quality management system standard?

ISO 9001 offers the basic set of guidelines for quality management. However, other ISO standards for quality control are classified based on individual business and industry types.

Is ISO certification necessary?

It is not mandatory. However, an ISO certification offers a plethora of benefits, including competitive advantage, revenue growth, brand loyalty, and sustainability.