Key ISO 20000 Certification Requirements For 100% Compliance

The IT industry is in full bloom. Globally, the demand for quality IT services has increased over the last decade. Undoubtedly, the rapid growth in this sector has led to a more competitive market. Therefore, service management has become an essential and determining factor. For that, the ISO 20000 standard provides a set of guidelines, policies, and procedures for IT companies across the globe. Understanding the ISO 20000 certification requirements is the first step to in working towards becoming 100% compliant.

As this standard specifies in its requirements for IT organizations looking to effectively maintain their service management system, companies need to prioritize each clause of the ISO 20000. Achieving the ISO 20000 certification will indicate that an organization has established and will maintain an effective SMS. This standard is based on the ITIL (Information Technology Infrastructure Library) framework and provides a set of best practices for IT service management.

The following blog will aim to emphasize the most pivotal requirements that will help support your management team in working towards accomplishing this standard without any challenge. Based on the predominant clauses, there are twelve key aspects to consider.

Discover the ISO 20000 Recertification Requirements

Requirement – 1 SMS (Service Management System)

• A company must establish, document, implement, and continually improve their service management system in order to maintain customer satisfaction.

• Your management team must ensure that their system is maintained according to its prescribed guidelines and conditions of the ISO 20000.

Requirement 2 – The policy

• An organization must design and define their service policies so that your stakeholders can understand their job roles and show their devotion and commitment as required.

• According to the policy must document the scope of your SMS, your commitment to meeting all the ISO 20000 requirements, and the framework for setting and reviewing service management objectives.

Requirement 3 – The planning and implementation criteria

• The authoritative body must take responsibility and make a foolproof plan A and B to timely and effectively implement their management process.

• The planning and implementation must be done considering all key aspects of quality service delivery for enhancing customer satisfaction.

Requirement 4 – The process of service delivery

• The authoritative must determine all crucial steps like service reporting, continuity, and service level management.

• This process includes efficient management of availability, budgeting, and accounting as well. A proper leadership team must be established to maintain their delivery process.

Requirement 5 – The control process for service management

• Processes for change management, release, deployment management, and information security management must be established and maintained.

Requirement 6 – The relationship process

• Companies must establish and maintain processes for managing relationships with customers, suppliers, and other stakeholders.

Requirement 7 – The process for resolution

• Processes for incident and service request management, problem management, and configuration management need to be defined and implemented.

Requirement 8 – Release and deployment

• Recognizing the requirements for immediate change

• Analyzing the planning, testing, and installation procedures to detect all gaps & flaws.

Requirement 9 – Documentation and control of records

• Each management process must be documented and controlled from time to time.

• The management team must design, implement strict and streamlined processes for documentation and timely control for record-keeping.

Requirement 10 – The internal audit and assessments

• Yearly internal audit is to be organized and performed with compliance.

• The audit will add value and help the managers to find areas that still require moderation.

Requirement 11 – Review of the management and system

• This is stage when readiness of your system and the performance of your management system are evaluated.

• The efficiency, adequacy, competency level, and suitability of your management systems are reviewed to ensure compliance and alignment with all the fundamentally designed direction of the company.

Requirement 12 – Continual improvement

• To ensure continual maintenance and effectiveness of your system, quality policies, objectives, and audit results must be analyzed.

• The higher authorities must enforce any corrective and preventive actions based on the data analytics and management reviews.

To find professional support for meeting all the requirements of an IT service management system standards and other assessments, contact Compliancehelp Consulting LLC. We are a premier site for achieving any ISO certification in the US. Our customized solutions for ISO and other global certifications are ready to make the seemingly exhausting process of accreditation, comfortable and seamless. From basic consultation to audit and analysis, we will cover everything. Get help in answering any questions regarding the clauses of any management system standard you require.