How much does ISO 20000 certification cost?
How much does ISO 20000 certification cost? Before applying for the certification or acquiring professional help for the same, the common concern is the charges. For small and medium companies, the certification might not seem budget-friendly. However, considering the widespread acknowledgement of the standard, companies invest their resources in getting accredited. It adds a competitive edge in the ever-competitive IT industry. Also, meeting customer demands and enhancing their satisfaction level. The clauses of ISO 20000 are designed to specifically meet the IT industry operational requirements. It is effective in managing services and getting global attention for small companies.
The cost of ISO/IEC 20000 certification — the international standard for IT Service Management (ITSM) — can vary widely depending on several factors. For most small to medium-sized organizations, the typical total cost ranges from $10,000 to $50,000 USD, but it could be more or less depending on your needs.
How much does ISO 20000 certification cost for different service facilities?
1.Consulting and Implementation – Range: $5,000 – $30,000+ (approximately). Hiring a consultant helps with gap analysis, process development, documentation, training, and internal audits. The cost depends on the size and complexity of your IT services. Also, the current maturity level of your service management system is one of the major concerns. The management must determine whether the company is integrating ISO 20000 with other standards (like ISO 27001 or ITIL). Some smaller organizations choose to self-implement using toolkits or templates, which reduces this cost.
2.Training – Range: $500 – $5,000 (approximately). The training provided by the consultants includes staff awareness sessions, ITSM implementation training, and internal audit training. Possibly Lead Implementer/Lead Auditor courses for key personnel is also included in the list. Training ensures your team understands the standard and can maintain compliance long-term.
3.Certification Audit (Accredited Body Fees) – Range: $3,000 – $15,000
Certification bodies charge based on: the organization size (number of employees and locations) and the scope of services covered. It also depends on the number of audit days required (Stage 1 + Stage 2). Accredited certification ensures global recognition and credibility.
4.Ongoing Surveillance and Maintenance – Range: $2,000 – $10,000 per year. After certification, you’ll undergo annual surveillance audits and a recertification audit every 3 years. Budgeting for ongoing compliance ensures continued certification and improvement.
Estimated Total Over 3 Years
| Organization Size | Estimated 3-Year Cost |
| Small (10–50 staff) | $10,000 – $25,000 |
| Medium (50–200 staff) | $25,000 – $50,000 |
| Large (200+ staff, complex services) | $50,000+ |
Cost-Saving Tips – Companies can use ISO 20000 toolkits or cloud-based compliance software. The management can combine ISO 20000 with ITIL practices already in use. They can bundle certification with ISO 27001 if you’re also pursuing information security. Companies should always choose a local or reputable regional certification body to reduce audit travel costs.
To find the best professional support for attaining the ISO 20000 requirements, contact us at Compliancehelp Consulting LLC. We are the premium site for achieving any ISO certification in theUSA. Our customized solutions for ISO and other global certifications are ready to make the seemingly exhausting process of accreditation, comfortable and quick. From basic consultation to audit and analysis, we will cover everything.