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TL9000 Certification Standard

Telecommunication Quality Management made easier with the TL9000 Certification Standard

Our unique method can get you ready for ISO certification in as quick as 30 days with no compromises. Appoint Compliancehelp Consulting LLC for better assistance!

The TL9000 Telecommunication Quality Management Standard

TL 9000 was developed for the telecommunications industry, including carriers and all other product and service providers in this industry.

The author of TL 9000 is the QuEST Forum (Quality Excellence for Suppliers of Telecommunications). The QuEST forum has a global reach. The content of TL 9000 is chosen by its members, who are made up of representatives from the telecommunications industry.

As with other standards, such as ISO 9001 Quality Management Systems, ISO 14001 Environmental Management Systems, and ISO 45001 Occupational Health & Management Systems (OHSMS), the requirements of each standard are designed to integrate well with each other. This means that dual certification with another management system standard is simplified.

Why Achieve the TL 9000 Certification for Your Business?

TL 9000 is based on ISO 9001. It adds several aspects that are specific to telecommunications. Most of them are relevant to all suppliers, but some are specific to hardware, software, or services, or a combination of either.

TL 9000 is truly unique. As part of the requirements for certification, applicants also need to submit performance data to a database that is managed in Texas. The submission of performance data helps to push and promote continual improvement for the whole of the telecommunications industry. So far, statistics show that organizations with TL 9000 certification are indeed improving on several important performance criteria.

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Best practices that the TL9000 Certification Standard promotes are:

  • Data-driven decision making and continuous improvement
  • Cost-effective operations for product life-cycle management
  • Risk management
  • Transparent communication with stakeholders to build trust
  • Exceeding customer expectations through staff awareness, dedicated performance, and a structured approach
  • Streamlined audit
  • Consistent quality management performance

To get the TL9000 certification standard, your business needs to consider the following aspects:

  • A quality management system must be implemented based on the principles of ISO 9001. A specific set of requirements considering the fundamental aspects of the telecommunication industry must be added.
  • The scope and context of the management program should be established and discussed.
  • Operational planning and programs are necessary to design and streamline to ensure that the service life cycle is maintained.
  • The management must incorporate enough security measures to detect and eliminate risks.
  • Customer communication is one of the pivotal aspects of TL9000. The standard asks the management to stay thoroughly accountable towards problem severity classification, problem escalation, and customer feedback.
  • Alongside the design and development of controls, the management must take extra care towards the non-conforming services and processes. They must be detected and improved timely manner.
  • Performance evaluation is a common concern for almost every ISO standard. The TL9000 management standard asks companies to pursue monitoring and measurement of telecommunication procedures to ensure customer satisfaction.
  • Through internal audits and management reviews, the goal of continuous improvement will be possible.

By attaining the TL9000 certification, your business may see the following potential benefits:

  • Elimination of the need to comply with multiple quality management standards
  • By meeting and exceeding client expectations, client relationships are enhanced
  • Processes are standardized
  • Benchmarking opportunity between other businesses within the same industry
  • Cost reduction and savings from increased efficiency
  • Recognition of compliance with an international standard from an independent certification body.

Getting started with the TL9000 certification procedure might seem complex to you, but our expert TL9000 consultants will make it easier for you with trouble-free steps.

Consultation:

In the first step, we would discuss with you the details of the TL9000 requirements and provide consultation to help you understand their relevance in your business and processes. Our consultants would then help you plan the next steps to meet the criteria for successful certification within a decided timeframe.

Document Your Information Security Management System

Our consultants will help you determine the scope and objectives of your management system. Following that, they would evaluate your existing processes to determine how they will interact with the management system. Subsequently, they would help you to prepare a document of the processes, as required by the standard. The document establishes how your employees should execute the processes to adhere to the standard’s requirements.

Implementation of the management system

Once the documentation is complete, you need to provide training to the employees to ensure the system is practically put into place. Training is necessary to ensure the system is efficiently integrated throughout your organization and there is consistency in the roles of employees.

Internal Audit

Our team also has expert auditors who will analyze your processes and management system to find out any inconsistencies and nonconformities. They would then provide recommendations to address the identified issues, ensuring your business is fully compliant and certification-ready.

Certification

You need to apply for certification to a certification body. They would conduct an external audit and certify your business after confirming compliance with your management system. Our consultants will help to maintain your certification in the long run by periodically following up and performing surveillance audits.

Benefits illustration

Why Hire the TL9000 Certification Consultants from
Compliancehelp Consulting LLC?

Lowest cost

We deliver a lean, custom fit ISO compliant management system, saving significantly on the often-overlooked, but usually most expensive part of ISO compliance- the implementation stage.

Speed

Everybody knows how lengthy an ISO certification process is! It is difficult to be motivated and focused if certification takes too long. Don’t worry! We can help you gain certification within 30 days, or often in less time than that!

Resources to obtain and maintain certification

ISO compliance does not need to cost a lot to maintain! We minimize the need for internal resources with a lean and compliant ISO quality consulting approach.

Ongoing support

Compliancehelp Consulting LLC can help you manage ongoing compliance on your own, or you can team up with us. Our personalized ISO certification services include monitoring and internal audits as well. Our experts can monitor your Quality Management System to ensure consistency, improvement, and compliance. We can also help in making it compliant with future updates to the ISO standard a cinch.

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Certificate Number : C061022

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Frequently Asked Questions

What is the TL9000 certification standard?

TL9000 is the telecommunication quality management system standard that is acknowledged globally. It sets requirements for improving and maintaining quality services for the ultimate customer satisfaction.

What does TL9000 offer to small companies?

The certification is proof of dedication, commitment, and ethical practices. By getting accredited, a company not only enhances its customers’ satisfaction level but also improves its brand presence and gets international exposure. Also, their sustainability operations are strengthened.

What is the cost of getting the TL9000 certification?

The overall cost depends on the size of the company and the complexity of operations. However, the general costs range between $1000 $10,000.